Dear Tenant,
We are all living in uncertain times as the full impact of the COVID-19 Pandemic is beginning to be felt around the country. As your landlord we wanted to contact you and let you know that we are working hard to support our community at Heyford Park as much as we can and are also in contact with Cherwell Housing team.

We understand that while most people will continue to get paid by the employers in a few individual circumstances some people may have had their incomes severely impacted. We would therefore ask that anyone who is experiencing the inability to pay rent or utilities due to a significant loss of pay due to the outbreak contacts us as early as possible to discuss their circumstances and we will work with individual tenants and Cherwell to try and fast track any assistance from Cherwell.

It is important that those who are not experiencing a severe change of circumstances as a result of the outbreak continue to pay your rent. This will avoid any enforcement action but will also allow us to focus our resources to people in the community who most need our help at this time of National emergency.